Delivery Information

Leben Apotheke: Delivery Information

Our company accepts payments through VISA, MasterCard, Bitcoin, and SEPA bank wire transfers. We ship your purchases mainly through DHL Express and Deutsche Post. With the wire transfer option, your order will be processed within 24-48 hours. We also send via registered mail.

Order Termination

You may cancel your purchases within 12 hours after ordering, but not over 24 hours or if your purchases have already been sent out. If it’s the latter case, the order may no longer be terminated.

Customs

Give you order number when you contact us, in the event your consignment is returned to sender or detained. We will employ the necessary practices to make sure that you receive your order.

Shipping via DHL Express

  • Shipping period is 3-10 working days.
  • Price depends on your shipping option.
  • Delivery is guaranteed 100%. Otherwise, you are entitled to a free re-ship.
  • All countries can avail of priority shipping.
  • If your order is more than EUR79 or the products are subject to sale, shipping (express) is free of charge.
  • No custom issues as your orders are shipped from Europe.
  • Signature is normally needed upon delivery.

Shipping via Registered Mail

  • Signature is normally needed upon delivery.
  • Your orders will be shipped out within 1-2 business days.
  • If sending through registered post, you will get a tracking lot code.
  • Orders sent through registered mail will arrive at the destination within 1-2 weeks.
  • Orders processed through recorded delivery can be sent worldwide.

 

Our Company’s Parcel-Sending Policy

All our products are satisfaction-guaranteed. If you do not get your order within 20 to 30 days via standard shipping delivery, we will deliver the items to you free of charge. If any problems arise, you may inform us via email: info@lebenapotheke.com

Moreover, if you have not received your order or account information, after ordering or registering in your ‘Inbox,’ do check your ‘Spam’ folder as the information may have been diverted there.

Note:

  • Saturday and Sunday orders will be processed on the next business day.
  • Orders of over 200 pieces will be divided into extra parcels – with free shipping charge.